About Us

Who We Are?

Crystal Travel & Tours is a family-owned tour operator and travel agency located in Boston, MA.

We specialize in tours to Ireland but are always expanding and enhancing our wide range of offers, as well as adding new and exciting tours of Britain, Italy and Eastern Europe.

A family-owned business based in Boston, Crystal Travel was founded in 1985 by Jim & Teresa Kelly and since that humble beginning it has grown into a trusted resource that has helped tens of thousands of people better enjoy their travel.


What Do We Offer?

Escorted Motor Coach Tours
Inclusive luxury motor coach tours to Ireland, Britain and Europe with no "optional" add-ons.

Independent Vacations
Self-drive, chauffeur, and rail tours of Ireland, England, Scotland, or Wales staying at B&B, hotel, castle or self-catering accommodation including tours and activities.

Group Tours
We can - and regularly do - customize any of our tours for groups ranging from a single traveler to a group of 200 .

Flights
Unlike many of our competitors, we can include flights as part of your package without having to go through a third party.

 

What Makes Us Unique?

One travel expert throughout
Many agencies force you to deal with multiple people throughout the booking process, making it disjointed and impersonal. At Crystal Travel you will deal with the same travel expert from the moment of initial contact until you are safely back at home.

We offer flights
When booking a vacation, it is always better value to book an air-inclusive packages. Many travel agencies are unable to offer this. Crystal Travel & Tours works with most all international airlines and  frequently offers the most competitive fares for travel to Ireland,Britain and Europe.

Visit us in person
Unlike many other agencies who do their business solely online or even from abroad, we still keep regular office hours and are delighted when with planned visits or drop-ins to our West Roxbury office.

Quality is our focus
We insist on prompt and pleasant customer service and the best hotels, visitor attractions and entertainment. By sharing with you the hidden places not mentioned in guidebooks, the local people you wouldn’t otherwise meet and the traditions you may not have experienced by yourself, we ensure that you get an authentic and enhanced experience you simply could not have had on your own.

Personal service
Our team here is friendly and affable. We are specialists in the destinations that we offer and possess deep product knowledge about them. We will offer you a personal service and will handle your booking from start to finish ensuring that all your travel needs are met.

Reputation
At Crystal Travel, we strive to earn repeat business from you and want you to recommend us to your friends and family. Your referrals are extremely valuable to us and we know that we have to work diligently to deserve them.

Experience & Accuracy
Our staff are experienced, well-traveled and have years of travel knowledge among them. They draw upon their own first-hand experiences when customizing vacations for you.

Accredited & Licensed
Crystal Travel has full accreditation with the Airlines Reporting Corporation (for meeting and maintaining the rigorous financial, personnel, and business standards as defined in ARC's Agent Reporting Agreement) and a bond with them for sale of airline tickets via IAR. We also have a license to sell travel insurance as well as the City of Boston business license.

 


Meet Our Friendly & Knowledgeable Team

As Crystal Travel is a family run operation, we have an extremely close-knit team with many of our agents working here for over 15 years. Many of our agents have further knowledge and experience in the travel industry extending beyond Crystal Travel which you can read about below.

Meet Our Team

 

Contact Us

Call     617-327-4242     or     1-888-327-2862

Email  info@crystal-travel.com or Contact Us

Web   www.crystal-travel.com

Visit   100 Spring Street, Boston MA, 02132

Map

You can also reach out to us on the following:

See What Our Clients & Friends Have to Say

Ann, Everything went very well. We were happy with all of our accommodations. We really enjoyed our time in Ireland. Everything went smoothly. Some of our funniest days were laughing over the...

Our trip was FANTASTIC. We wanted to go back the day after we came home. Both the flights and the car rental were fine as well. There were no delays at the airport so everything went according to...

More testimonials

100 Spring St, Boston MA, 02132 | 1.888.327.2862 | 1.617.327.4242