About Us

About Us

Crystal Travel & Tours is a family-owned tour operator and travel agency located in Boston, MA.

We are always expanding and enhancing our wide range of tours of Ireland, as well as adding new and exciting tours of Britain, Italy and Eastern Europe.

Who We Are

In 2013 Crystal Travel & Tours will celebrate its 28th year of helping create extraordinary experiences and making memorable moments for its clients. A family-owned business based in Boston, Crystal Travel was founded in 1985 by Jim & Teresa Kelly and since that humble beginning it has grown into a trusted resource that has helped tens of thousands of people better enjoy their travel.

We recognize that you have plenty of choices when it comes to selecting a partner to assist in your vacation planning and if we are fortunate enough for you to contact us, we want you to know that we take great responsibility in providing you with the best quality, exceptional value and personal service.

Our experienced team of travel agents and tour operators is well-traveled and passionate and enjoys sharing that with you. We leverage the years of specialist experience and deep partner relationships we have developed since we opened our doors to assist you in crafting the type of travel experience you want. Whether you are interested in an escorted motor coach tour, prefer a customized chauffeur drive excursion or an independent self-drive holiday, we have the resources and experience to help make it exceptional and memorable.

On behalf of the destination experts at Crystal Travel & Tours, I invite you to realize the extraordinary experiences and memorable moments we can help create for you.

Jim Kelly

What We Offer

Escorted Motor Coach Tours
Together with our partners, Crystal Travel provides inclusive motor coach tours to Ireland, Britain and Europe, so your tour guide can focus on making your vacation a success rather than selling “optional” add-on tours. Our well-informed tour guides look after you every step of the way.

Independent Vacations
For the independent traveler in Ireland or Britain we have expanded our range of self-drive tours. In addition to the ever-popular B & B vacation, we now offer a selection of pre-booked hotels with a wide range of cars, minibuses and chauffeur driven vehicles. You can customize your own tour from two to two hundred travelers.

Group Tours
Sharing your travels with your family and friends can make your journey even more enriching and memorable. Crystal Travel & Tours specializes in handling group travel to Ireland, Britain and Europe and has helped hundreds of groups successfully manage the myriad details since opening our doors in 1985. We know that each group is unique and has its own special requirements and we will treat your group with the utmost care and concern.

When you come to us, we will look after your every need from the moment you step into our office, pick up the phone, or send us a quote request right up until you are home safe after the trip of a lifetime. Not only will be take care of your flights, accommodation, car rental, or chauffeur driver, but we can also include private transfers from the airport to your hotel, West End Theatre tickets and much more.

Why Choose Us?

Quality is our focus
We insist on prompt and pleasant customer service and the best hotels, visitor attractions and entertainment. By sharing with you the hidden places not mentioned in guidebooks, the local people you wouldn’t otherwise meet and the traditions you may not have experienced by yourself, we ensure that you get an authentic and enhanced experience you simply could not have had on your own. We’ll help you delve deep into the heart of off-the-beaten-track cities and towns and capture the true essence of each new destination.

Personal service
Our team here is friendly and affable. We are specialists in the destinations that we offer and possess deep product knowledge about them. We will offer you a personal service and will handle your booking from start to finish ensuring that all your travel needs are met as well as leverage our strong industry relationships to select the very best local guides, experiences and accommodations.

At Crystal Travel, we strive to earn repeat business from you and want you to recommend us to your friends and family. Your referrals are extremely valuable to us and we know that we have to work diligently to deserve them. Additionally, all your feedback is welcome and requested. We record and review it to ensure that we constantly improve our services and products so your needs are not only met, but exceeded.

Experience & Accuracy
Our staff are experienced, well-traveled and have years of travel knowledge amongst them. Attention to detail is critical and our highly trained friendly specialists will ensure that every element of your travel itinerary is planned to the last detail. They draw upon their own first-hand experiences when customizing vacations for you.

Accredited & Licensed
Crystal Travel has full accreditation with the Airlines Reporting Corporation (for meeting and maintaining the rigorous financial, personnel, and business standards as defined in ARC's Agent Reporting Agreement) and a bond with them for sale of airline tickets via IAR. We also have a license to sell travel insurance as well as the City of Boston business license.


As Crystal Travel celebrates 28 years of providing great vacations and tours, you have our personal dedication to the fulfillment of your travel dreams. It is this dedication to taking our guests beyond the obvious sights that has helped us grow over the past two and half decades.

Please don’t hesitate to contact us at +1 617 327 4242 if you have any questions or comments.

For a vacation brimming with options, flexibility and truly authentic experiences, you need look no further than Crystal Travel.

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100 Spring St, Boston MA, 02132 | +1.888.327.2862 | +1.617.327.4242