Who We Are?
Crystal Travel & Tours is a family-owned tour operator and travel agency located in Boston, MA.
We are always expanding and enhancing our wide range oftours of Ireland, as well as adding new and exciting tours of Britain,Italy and Eastern Europe.
In 2015 Crystal Travel & Tours will celebrate its30th year of helping create extraordinary experiences and makingmemorable moments for its clients. A family-owned business based inBoston, Crystal Travel was founded in 1985 by Jim & Teresa Kellyand since that humble beginning it has grown into a trusted resourcethat has helped tens of thousands of people better enjoy theirtravel.
We recognize that you have plenty of choices when itcomes to selecting a partner to assist in your vacation planning andif we are fortunate enough for you to contact us, we want you to knowthat we take great responsibility in providing you with the bestquality, exceptional value and personal service.
Our experienced team of travel agents and tour operatorsis well-traveled and passionate and enjoys sharing that with you. Weleverage the years of specialist experience and deep partnerrelationships we have developed since we opened our doors to assist youin crafting the type of travel experience you want. Whether you areinterested in an escorted motor coach tour, prefer a customizedchauffeur drive excursion or an independent self-drive holiday, we havethe resources and experience to help make it exceptional andmemorable.
As Crystal Travelcelebrates 30 years of providing great vacations and tours, you haveour personal dedication to the fulfillment of your travel dreams. It isthis dedication to taking our guests beyond the obvious sights thathas helped us grow over the past three decades.
Please don’t hesitate to contact us at 1 617 327 4242 if you have any questions or comments.
For a vacation brimming with options, flexibility and trulyauthentic experiences, you need look no further than Crystal Travel.
What Do We Offer?
Escorted Motor Coach Tours
Together with our partners, Crystal Travel providesinclusive motor coach tours to Ireland, Britain and Europe, so yourtour guide can focus on making your vacation a success rather thanselling “optional” add-on tours. Our well-informed tour guides lookafter you every step of the way.
Forthe independent traveler in Ireland or Britain we have expanded ourrange of self-drive tours. In addition to the ever-popular B & Bvacation, we now offer a selection of pre-booked hotels with a widerange of cars, minibuses and chauffeur driven vehicles. You cancustomize your own tour from two to two hundred travelers.
Sharing your travels with your family and friends can makeyour journey even more enriching and memorable. Crystal Travel &Tours specializes in handling group travel to Ireland, Britain andEurope and has helped hundreds of groups successfully manage themyriad details since opening our doors in 1985. We know that each group is unique and has its own special requirementsand we will treat your group with the utmost care and concern.
When you come to us, we will look after your every needfrom the moment you step into our office, pick up the phone, or sendus a quote request right up until you are home safe after the trip of alifetime. Not only will be take care of your flights, accommodation,car rental, or chauffeur driver, but we can also include privatetransfers from the airport to your hotel, West End Theatre tickets andmuch more.
Crystal Travel has been arranging pilgrimages to Medjugorjesince 1989. We have assisted many pilgrims on their journey, withmost claiming to have experienced spirituality and peace like neverbefore. We try to run as many tours as there is demand for throughoutthe year and often have multiple tours running. If you cannot make thisparticular trip, click here to see other pilgrimages that are available.
What Makes Us Unique?
One travel expert throughout
Many agencies force you to deal with multiple peoplethroughout the booking process, making it disjointed and impersonal. AtCrystal Travel you will deal with the same travel expert from themoment of initial contact until you are safely back at home. You willform such a relationship with your agent that you will want them to bethe first person to hear all about your trip - and they will beexcited to listen. As our testimonials can attest to, out clients are very happy with their experience, both in the office and on whichever vacation they choose.
We offer flights
When booking a vacation, it is always better value to book an air-inclusivepackages. Many travel agencies are unable to offer this. CrystalTravel & Tours works with most all international airlines andfrequently offers the most competitive fares for travel to Ireland,Britain and Europe. Our expert team of agents can assist you inbooking an ideal combination of price, convenience and preference foryour itinerary. We also assist our customers with booking bothfrequent flier award travel as well as with award or status upgraderequests if their airfare is purchased from us.
You can visit us
Unlike many other agencies who do their business solelyonline or even from Ireland, we still keep regualr office hours and aredelighted when with planned visits or drop-ins to our West Roxburyoffice. This makes the experience more personal for us as well as forthose who are close enough to visit us compared to a few lines on aMeet the Team page - which we also have.
Quality is our focus
We insist on prompt and pleasant customer service and thebest hotels, visitor attractions and entertainment. By sharing withyou the hidden places not mentioned in guidebooks, the local peopleyou wouldn’t otherwise meet and the traditions you may not haveexperienced by yourself, we ensure that you get an authentic andenhanced experience you simply could not have had on your own. We’llhelp you delve deep into the heart of off-the-beaten-track cities andtowns and capture the true essence of each new destination.
Our team here is friendly and affable. We are specialistsin the destinations that we offer and possess deep product knowledgeabout them. We will offer you a personal service and will handle yourbooking from start to finish ensuring that all your travel needs aremet as well as leverage our strong industry relationships to selectthe very best local guides, experiences and accommodations.
At Crystal Travel, we strive to earn repeat business fromyou and want you to recommend us to your friends and family. Yourreferrals are extremely valuable to us and we know that we have towork diligently to deserve them. Additionally, all your feedback iswelcome and requested. We record and review it to ensure that weconstantly improve our services and products so your needs are notonly met, but exceeded.
Experience & Accuracy
Our staff are experienced, well-traveled and have years oftravel knowledge amongst them. Attention to detail is critical andour highly trained friendly specialists will ensure that every elementof your travel itinerary is planned to the last detail. They drawupon their own first-hand experiences when customizing vacations foryou.
Accredited & Licensed
Crystal Travel has full accreditation with the AirlinesReporting Corporation (for meeting and maintaining the rigorousfinancial, personnel, and business standards as defined in ARC'sAgent Reporting Agreement) and a bond with them for sale of airlinetickets via IAR. We also have a license to sell travel insurance aswell as the City of Boston business license.