Airfare Terms & Conditions

Notice to Passengers

All airfares are subject to availability at time of booking and are not guaranteed until purchased and the e-tickets have been issued.

Airfares may change without notice prior to e-ticket issuance. Fares may not be available on all flights and/or travel dates while certain fares may only be available for new bookings.

Fares are inclusive of government taxes and fees, including, without limitation, Passenger Facility Charges, September 11th Security Fees, Federal Segment Taxes for domestic US travel, US Arrival/Departure Taxes for international travel; US government excise tax for Alaska and Hawaii travel, and other governments' fees and taxes for international travel.

Taxes and fees are subject to change as required by law or exchange rate if collected in a foreign currency. Full fare price, including all applicable taxes and fees, must be paid at the time of purchase. Taxes and fees not collected on the e-ticket (for example, a departure tax collected at an airport payable directly to a government official) are not included in the fare and must be paid directly to the relevant authority.

Crystal Travel & Tours, Inc. and its agents endeavor to secure the best available airfare, suitable for your travel requirements, based on availability at the time of booking, accessible sources of information and knowledge of agents involved.

In light of the deregulation of airline fares, this agency cannot guarantee that the fare indicated on an e-ticket will be the lowest possible fare at departure. Please contact Crystal Travel & Tours, Inc. before departure if you wish to recheck any newly published fare, that may correspond with your travel requirements. Please note that cancellation or change of reservation fees may apply to your existing e-tickets.

Please check your airline e-ticket and reservation when you receive it and contact us immediately if you have any questions. The retention of e-tickets, reservations, or bookings after issuance shall constitute acceptance of all the provisions in the conditions listed hereto as well as those terms and conditions set down in the announcements and circulars of the airline.  

Most discount and promotional airfares have certain restrictions, including but not limited to, being fully non-refundable and/or having change of reservation fees attached to them.

Some fares are subject to date and time of travel restrictions and many fares also require minimum and/or maximum stays to qualify for them. If you need to cancel or change your e-ticket reservation, please contact us immediately but no later than prior to the time of departure of the next scheduled flight. Failure to contact us prior to a scheduled departure (if you 'no-show' for a flight) will result in the forfeiture of the e-ticket value as well as the cancellation of all downline bookings for that e-ticket reservation.

Proof of identification is required for commercial air travel. For domestic travel in the USA, a valid government issued photo ID (such as a driver's license) is required. For international travel, a signed, valid passport is required for each person, including children. Additionally, some destinations may require a visa to enter. It is the ultimate responsibility of the person traveling to ensure he has all the necessary travel documents to complete his journey.

For all domestic travel within the USA, the Transportation Security Administration (TSA) requires us to submit the passenger's full name and date of birth at time of booking. For all international travel originating in, terminating in, or transiting via the USA, the TSA requires each person's full name, date of birth, passport number, passport date of issue and issuing authority before an e-ticket can be issued.

The TSA mandates the each e-ticket reservation match exactly with the valid form of identification used at time of travel. Thus, please ensure you supply us with your full legal name as it is appears on your photo ID or passport.

Any personally identifiable information we collect from you is subject to our Privacy Policy.

Please check-in at least 2 hours prior to scheduled departure for domestic flights and at least three hours prior to scheduled departure for international flights. Failure to check-in in a timely manner may result in the airline denying you boarding and forfeiture of your e-ticket value.

Some e-tickets include checked baggage in the airfare and some do not include any checked baggage allowance. Please consult one of our agents to verify how much, if any, checked luggage you are permitted with your airfare purchase.

Crystal Travel & Tours, Inc. reserves the right to charge processing fees in the event of refunds, cancellations and/or special services rendered.

Federal law forbids the carriage of hazardous materials aboard the aircraft, in your luggage, or on your person. A violation can result in five years imprisonment and penalties of $250,000 USD or more(49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Please click here for more information.

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