A non-refundable land deposit of USD$250 per person is required for coach tours, USD$150 per person for self-drive and city vacations. Deposits are required within 5 days of making the reservation.
Credit card payments
We accept most major credit cards. We need you to provide us with the cardholder’s information, including billing address and must have the cardholder’s signature on file.
Full payment must be made no later than 70 days prior to departure date for coach tours and self-drives. CIE Tours accepts payment by check or major credit cards. Canadian clients may pay by a Canadian check drawn on a U.S. bank, money order in U.S. dollars or credit card. If payment is not received as scheduled, the reservation will automatically cancel and deposit payment become forfeit.
Land revision fee
Any revision to land arrangements made after the original booking has been processed will incur a USD$50 handling fee per booking. If clients cancel from one tour and rebook on another tour or another date, a cancellation fee may apply. We cannot accept revisions within 14 days of departure or once we have issued documents.
Penalties per person apply:
70 days prior to departure: Forfeiture of deposit
69 - 46 days: 25% per person
45 - 8 days: 35% per person
7 - 1 day: 50% per person
Day of departure: 100% per person
Notification of cancellations
All cancellations must be advised in writing (by mail, fax or e-mail) to CIE Tours prior to tour departure during normal business hours (9:00 AM to 5:00 PM ET, Mondays through Fridays). Notification shall be deemed to have taken place on the date of receipt of such written notification by CIE Tours. It is the client’s responsibility to ensure that any notification of cancellation is received by CIE Tours. Minimum cancellation penalty is the deposit amount.
Travelers with special needs
Clients who require particular assistance must advise CIE Tours at time of booking and must travel with a qualified travel companion. CIE Tours drivers and guides cannot provide individualized help for walking, getting on/off motor coaches or other personal needs. As coaches are not equipped with wheelchair ramps, all tour members must be able to mount 3 or 4 steps into coach. Motorized scooters are unsuitable for touring. CIE Tours is not responsible for denial of services by carriers, hotels, restaurants, or other independent suppliers, nor any additional expenses incurred. Due to space restrictions, passengers wishing to take wheel chairs, oxygen tanks, walkers or other assistive devices must send a request in writing for approval.
CIE Tours reserves the right to remove any individual from a tour who has not provided the advance notification.
Motor coach tours are usually operated by 48 seat coaches. When passenger numbers are low, a smaller coach may be used.
Land arrangements are provided as described in each tour program. CIE Tours, Inc. reserves the right to substitute hotels for accommodations in similar categories. Accommodation in B&Bs (farmhouses, town and country homes) is clean, comfortable and includes private bathrooms.
Visits, entertainment and other features
CIE Tours reserves the right to substitute visits, entertainment, itineraries and other features when establishments are closed or cannot be visited for reasons beyond our control, or for the general convenience of the group.
If it becomes necessary to cancel a coach tour prior to departure, CIE Tours will offer the next available date at no additional land cost or will make a full refund of all monies paid to CIE Tours. CIE Tours cannot accept responsibility for any additional costs or fees relating to such a tour booking or for any cancellation penalties due to non-refundable airfares, unless ticket is purchased from CIETours. If the departure date was guaranteed, we will reimburse or absorb documented airline penalties/fare changes not exceeding USD$250 per person, even if the air is purchased independently.
Handling of one piece of luggage per person is included in the cost of all coach tours. Size should not exceed 30 x 20 x 10 inches and weight should be under 50 lbs. Luggage is carried at owners’ risk throughout the tour unless insured.
Airlines impose their own restrictions, with which you must also comply. Please check with your carrier regarding luggage restrictions and additional costs which may be imposed by the airline. You should also label your luggage both inside and outside with proper identification.
Tips for personal services and to tour directors and drivers are not included in tour cost and left to your discretion.
Children under 8 are not permitted to travel on coach tours. Those aged 8 to 18 are charged 90% of the full adult rate and must travel with an adult. Young people traveling unaccompanied must be at least 21 years old.
Smoking is not permitted on any motor coach.
All items of a personal nature (room service, beverages, telephone charges, laundry, special food requests, etc.) and meals not specified on the tour itinerary are not included and must be paid by the client.
Documents will be shipped by a delivery service approximately 21 days prior to departure provided full payment has been received. If documents are required earlier, we need sufficient notice to arrange for early delivery by regular service. Late bookings will incur an express service delivery charge.
Unused tour arrangements
CIE Tours cannot make refunds or exchanges for unused accommodations, services or features of any tour unless agreed upon in writing prior to departure. * Required Fields