Your privacy is important to us
What information do we collect?
Crystal Travel & Tours, Inc. collects and maintains personally identifiable information about customers through our web sites and through off-line transactions such as over the telephone and in person. Personally identifiable information includes, but is not limited to, your name, address, passport number, credit card numbers, phone numbers, and email address. In addition, when you use our web sites, certain user information and site activity data is collected. Further details on the information we collect is described below
We occasionally sponsor promotions to give members the opportunity to win various prizes. Information collected for promotions can include contact information, such as email address, and survey questions.
By using one of our web sites, some information may automatically be collected by our web servers as you browse our site. Crystal Travel & Tours, Inc. also collects information by using technologies and methodologies that enable tracking, such as “cookies”.
Cookies are small bits of information that are stored on your computer by your web browser. Web beacons (also called "pixel tags") are small strings of code placed on a web page or in an email message for the purpose of transferring information. Cookies help establish a user session and allow our server to correctly provide site users with the appropriate information, advertisements and services.
In general, you can visit most parts of our web sites without telling us who you are or revealing any information about yourself. Our web servers identify the domain names and IP addresses of visitors, where applicable, but this is not captured as personally identifiable information.
In order to book your reservation we collect data such as credit card numbers, passport numbers, birth date, name, addresses, email addresses, and telephone numbers. Telephone calls to us may be monitored and/or recorded and by continuing with the call, you are deemed to consent to such monitoring and/or recording.
Due to the nature of our services, travel purchase information—including personal information—may be collected by us from children under the age of 13 when necessary to comply with federal aviation or security regulations or for safety or security reasons, or as otherwise necessary for us to provide services.
How do we use your information?
We do not intend to use your personally identifiable information collected through this site or off-line in ways not described here without first providing you the opportunity to opt-out of that use.
Information collected during transactions
We provide information collected from you to airlines, car rental agencies, hotels, tour operators or other contracted third parties to facilitate the successful fulfillment of your travel arrangements or for the specific purpose for which you provided the information. As an added service, subject to your opting out as described below, your purchase behavior may also be analyzed to identify and present offers that may be of interest to you.
Traveler’s profile information
We use traveler’s profile information to perform a number of functions including 1) pre-filling certain data fields to eliminate you from having to type the same information multiple times 2) performing certain booking functions, 3) billing you for your reservation, 4) sending you offers that may be of value unless you opt out, as described below and 5) notifying you of a flight change, reservation confirmation or a special fare offering.
We use email addresses to deliver information relevant to our customers, such as fare specials, reservation confirmations, surveys, account information, notification services, and for administrative reasons. As a client, a registered user of one of our web sites, or contest entrant, you occasionally will receive emails about fare sales, special offers, new services and other noteworthy news items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive this information, you may opt-out of receiving such emails as described below
Online surveys and promotions
We value the opinions of our customers and want to improve your travel experience and our service offerings; therefore, from time to time, we will conduct research surveys. We may also contract with third parties to perform the research, but the use of the customer data by that third party is limited solely to that survey initiative and is protected by a confidentiality agreement.
Generally, unless otherwise stated in the promotion or survey, contact information collected for promotions is used to notify promotion winners, and survey information and results are used to develop improved promotions and other service enhancements.
Crystal Travel & Tours, Inc. may enter into agreements with third party companies to serve advertisements and information to site users. Crystal Travel & Tours, Inc. may use its cookies and web beacons when working with these companies to provide them information regarding use of the site or to serve you advertisements when you visit our site. These companies may use the non-personally identifiable information about your visit to make available goods and services of interest to you.
In addition, some third-party advertising technology used by Crystal Travel & Tours, Inc. to deliver advertisements may employ a separate cookie. This technology may be delivered via visits to our web site, email messages, or otherwise. This technology uses non-personally identifiable information about your visits to this web site and other web sites, as well as information about your methods of communication with us, in order to provide you with more relevant information, advertisements, and services. Web beacons on some pages of our site, in conjunction with these advertising cookies and our other cookies, enable the third party advertising technology to better understand onsite activity in the aggregate, to recognize a browser's cookie when a browser visits this site or other sites, and to learn which advertisements bring users to our web site or otherwise take action. If you do not want your non-personally identifiable information to be used to provide you with more relevant information, advertisements, or services, you can change the settings on your Internet browser to reject cookies and this will also disable our web beacons. Please consult your chosen Internet browser for instructions on how to change your cookie handling settings.
Information regarding domain names is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar site usage information in order to know how to improve the site's content.
No information we collect from children known to be under the age of 13 is used for any marketing or promotional purposes whatsoever, by either us, our affiliates, or our third party sponsors. We use the information collected about children known to be under 13 only to provide services. We will give out personal information about children if required by law, for example, to comply with a court order or subpoena or to protect the safety and security of visitors and our sites.
Law Enforcement / Legal processes / Other uses
Crystal Travel & Tours, Inc. may disclose personal information if required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary or advisable.
How can you access your information?
You can review and request changes to your personally identifiable information collected by Crystal Travel & Tours, Inc. by calling 1 617 327 4242.
How is the information collected online protected?
Crystal Travel & Tours, Inc. maintains strict physical, electronic and procedural safeguards to protect personal information and regularly reviews its security standards and procedures to protect against unauthorized access to personal information.
Although Crystal Travel & Tours, Inc. takes reasonable steps to safeguard and to prevent unauthorized access to your private information, it cannot be responsible for the acts of those who gain unauthorized access, and Crystal Travel & Tours, Inc. makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.
How can you opt out?
If you do not want Crystal Travel & Tours, Inc. to use or share your personal information for the purpose of sending you email marketing or promotional materials, please call us at 1 617 327 4242. In addition, any emails sent to you will also contain a message on how to opt out of that type of communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other electronic messages for administrative purposes.
Protect your personal information
In order to protect your privacy and Crystal Travel & Tours, Inc.’s proprietary databases and systems, we recommend that you not share any of your personally identifiable information with any third-party information aggregators that would allow them access to sensitive account information.
How can you contact us?
Legal effect and changes to the policy