Terms & Conditions

Cancellation Policy:

  • 70 days or more prior to departure: Forfeiture of deposit
  • 69 – 46 days: 25% per person
  • 45 – 15 days: 75% per person*
  • 15 – Day of departure: 100% per person

*The above applies to self-drive, private chauffeur, and custom vacations. Any groups including but not limited to special ad-hoc groups run by Crystal Travel & Tours, Inc. are non-refundable from 45 days before the date of departure. A land-only deposit is also required at time of booking and is non-refundable.

Planning Deposits

Your first vacation quote, and up to two revisions, for trips of 9 or fewer days, and 45 days in advance of travel, are complimentary. If an itinerary requires further revisions subsequent to this, we will require a non-refundable deposit of $75 per person in order to continue.

If you are requesting a quote for a vacation that is 10 days in length, or with travel dates within 45 days, or to a non-core destination, a deposit of $75 per person will be required in order for us to begin working on your proposal.

Planning deposits can then be put towards the cost of the trip should you decide to proceed with the booking.


Prior to full payment there is a potential for a price increase(s) due to fuel surcharges imposed by airlines or other suppliers, as well as the potential for increases in government-levied taxes and fees. Once full payment is made, there will be no price increases. Passengers may accelerate full payment to avoid any price increases. Once issued, airlines tickets are no longer subject to potential increases but are subject to cancellation fees and penalties and may be fully non-refundable.


Land arrangements are provided as described in each tour program. Crystal Travel & Tours, Inc. reserves the right to substitute hotels for accommodations in similar categories. Accommodation in B&Bs (farmhouses, town and country homes) is clean, comfortable and includes private bathrooms.

Visits, entertainment and other features

Crystal Travel & Tours, Inc. reserves the right to substitute visits, entertainment, itineraries and other features when establishments are closed or cannot be visited for reasons beyond our control, or for the general convenience of the group.

Chauffeur-drive Cars

Rates are calculated on a maximum driving time of 7 hours per day.

Binding arbitration

Any disputes concerning this contract, the brochure or other literature about your trip or the trip itself shall be resolved solely and exclusively by binding arbitration according to the then current commercial rules of the American Arbitration Association. Any such arbitration will take place in Suffolk County, Massachusetts. In any such arbitration, the substantive (but not procedural) law of the Commonwealth of Massachusetts will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.


Unless otherwise indicated, all prices are shown in U.S. dollars and are calculated on currency rates and fares existing at the time. Crystal Travel & Tours, Inc. reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant.

Any devaluation or revaluation of currencies may affect published prices.

Disclaimer of liability

Crystal Travel & Tours, Inc. is acting as an agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects.

Crystal Travel & Tours, Inc. shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of its control.

Traveler assumes complete and full responsibility for, and hereby releases Crystal Travel & Tours, Inc. from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel.

By embarking upon his travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above, and an agreement on his part to convey the contents hereto to his travel companions or group members.

For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. Department of State at +1 202 647 5225 or visit www.travel.state.gov

For medical information, call the Center for Disease Control’s International Travelers’ Hotline at +1 404 332 4559 or visit www.cdc.gov/travel