Terms & Conditions
- 70 days or more prior to departure: Forfeiture of deposit
- 69 – 46 days: 25% per person
- 45 – 15 days: 75% per person*
- 15 – Day of departure: 100% per person
*The above applies to self-drive and private chauffeur vacations. Any groups including but not limited to special ad-hoc groups run by Crystal Travel & Tours, Inc. are non-refundable from 45 days before the date of departure. A land-only deposit is also required at time of booking and is non-refundable.
Your first vacation quote, and up to two revisions, for trips of 9 or fewer days, and 45 days in advance of travel, are complimentary. If an itinerary requires further revisions subsequent to this, we will require a non-refundable deposit of $75 per person in order to continue.
If you are requesting a quote for a vacation that is 10 days in length, or with travel dates within 45 days, or to a non-core destination, a deposit of $75 per person will be required in order for us to begin working on your proposal.
Planning deposits can then be put towards the cost of the trip should you decide to proceed with the booking.
Prior to full payment there is a potential for a price increase(s) due to fuel surcharges imposed by airlines or other suppliers, as well as the potential for increases in government-levied taxes and fees. Once full payment is made, there will be no price increases. Passengers may accelerate full payment to avoid any price increases. Once issued, airlines tickets are no longer subject to potential increases but are subject to cancellation fees and penalties and may be fully non-refundable.
Land arrangements are provided as described in each tour program. Crystal Travel & Tours, Inc. reserves the right to substitute hotels for accommodations in similar categories. Accommodation in B&Bs (farmhouses, town and country homes) is clean, comfortable and includes private bathrooms.
Visits, entertainment and other features
Crystal Travel & Tours, Inc. reserves the right to substitute visits, entertainment, itineraries and other features when establishments are closed or cannot be visited for reasons beyond our control, or for the general convenience of the group.
Rates are calculated on a maximum driving time of 7 hours per day.
Any disputes concerning this contract, the brochure or other literature about your trip or the trip itself shall be resolved solely and exclusively by binding arbitration according to the then current commercial rules of the American Arbitration Association. Any such arbitration will take place in Suffolk County, Massachusetts. In any such arbitration, the substantive (but not procedural) law of the Commonwealth of Massachusetts will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.
Unless otherwise indicated, all prices are shown in U.S. dollars and are calculated on currency rates and fares existing at the time. Crystal Travel & Tours, Inc. reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant.
Any devaluation or revaluation of currencies may affect published prices.
Disclaimer of liability
Crystal Travel & Tours, Inc. is acting as an agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects.
Crystal Travel & Tours, Inc. shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of its control.
Traveler assumes complete and full responsibility for, and hereby releases Crystal Travel & Tours, Inc. from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel.
By embarking upon his travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above, and an agreement on his part to convey the contents hereto to his travel companions or group members.
Many airfares require instant purchase and are non-refundable. No refund can be made for non-refundable airfares. As each airline’s cancellation conditions vary; details should be requested at time of booking.
Crystal Travel & Tours, Inc. has selected airfares that are most suitable when combined with our land arrangements. As airfares, fees and taxes change frequently, airfares are guaranteed only once they have been paid and tickets issued. You must ensure that the name on the Crystal Travel & Tours, Inc.’ invoice matches the passport as corrections or changes requested after reservation has been made are subject to cancellation or change fees. Crystal Travel & Tours, Inc. cannot issue copies of airline tickets for clients with frequent flyer programs.
Notice to Passengers
All airfares are subject to availability at time of booking and are not guaranteed until purchased and the e-tickets have been issued.
Airfares may change without notice prior to e-ticket issuance. Fares may not be available on all flights and/or travel dates while certain fares may only be available for new bookings.
Fares are inclusive of government taxes and fees, including, without limitation, Passenger Facility Charges, September 11th Security Fees, Federal Segment Taxes for domestic US travel, US Arrival/Departure Taxes for international travel; US government excise tax for Alaska and Hawaii travel, and other governments’ fees and taxes for international travel.
Taxes and fees are subject to change as required by law or exchange rate if collected in a foreign currency. Full fare price, including all applicable taxes and fees, must be paid at the time of purchase. Taxes and fees not collected on the e-ticket (for example, a departure tax collected at an airport payable directly to a government official) are not included in the fare and must be paid directly to the relevant authority.
Crystal Travel & Tours, Inc. and its agents endeavor to secure the best available airfare, suitable for your travel requirements, based on availability at the time of booking, accessible sources of information and knowledge of agents involved.
In light of the deregulation of airline fares, this agency cannot guarantee that the fare indicated on an e-ticket will be the lowest possible fare at departure. Please contact Crystal Travel & Tours, Inc. before departure if you wish to recheck any newly published fare, that may correspond with your travel requirements. Please note that cancellation or change of reservation fees may apply to your existing e-tickets.
Please check your airline e-ticket and reservation when you receive it and contact us immediately if you have any questions. The retention of e-tickets, reservations, or bookings after issuance shall constitute acceptance of all the provisions in the conditions listed hereto as well as those terms and conditions set down in the announcements and circulars of the airline.
Most discount and promotional airfares have certain restrictions, including but not limited to, being fully non-refundable and/or having change of reservation fees attached to them.
Some fares are subject to date and time of travel restrictions and many fares also require minimum and/or maximum stays to qualify for them. If you need to cancel or change your e-ticket reservation, please contact us immediately but no later than prior to the time of departure of the next scheduled flight. Failure to contact us prior to a scheduled departure (if you ‘no-show’ for a flight) will result in the forfeiture of the e-ticket value as well as the cancellation of all downline bookings for that e-ticket reservation.
Proof of identification is required for commercial air travel. For domestic travel in the USA, a valid government issued photo ID (such as a driver’s license) is required. For international travel, a signed, valid passport is required for each person, including children. Additionally, some destinations may require a visa to enter. It is the ultimate responsibility of the person traveling to ensure he has all the necessary travel documents to complete his journey.
For all domestic travel within the USA, the Transportation Security Administration (TSA) requires us to submit the passenger’s full name and date of birth at time of booking. For all international travel originating in, terminating in, or transiting via the USA, the TSA requires each person’s full name, date of birth, passport number, passport date of issue and issuing authority before an e-ticket can be issued.
The TSA mandates the each e-ticket reservation match exactly with the valid form of identification used at time of travel. Thus, please ensure you supply us with your full legal name as it is appears on your photo ID or passport.
Please check-in at least 2 hours prior to scheduled departure for domestic flights and at least three hours prior to scheduled departure for international flights. Failure to check-in in a timely manner may result in the airline denying you boarding and forfeiture of your e-ticket value.
Some e-tickets include checked baggage in the airfare and some do not include any checked baggage allowance. Please consult one of our agents to verify how much, if any, checked luggage you are permitted with your airfare purchase.
Crystal Travel & Tours, Inc. reserves the right to charge processing fees in the event of refunds, cancellations and/or special services rendered.
Federal law forbids the carriage of hazardous materials aboard the aircraft, in your luggage, or on your person. A violation can result in five years imprisonment and penalties of $250,000 USD or more(49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Please click here for more information.